Infinity Insurance Reviews: Rates And Coverage (2023)

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Infiniti Insurance is a California-based insurance provider and primarily offers auto insurance for individuals and businesses. The company’s services are only available in its founding state, but if you live in California is this company right for you?

Our expert team researched pricing, policies, and customer feedback for our Infinity Insurance review to determine how its auto coverage compares to competitors’ offerings. If you’re unsure what type of coverage you need or simply want to explore more options, we also encourage you to take a look at our list of the best car insurance companies for more information.

Infinity Insurance Review

While Infinity offers a wide variety of car insurance discounts and has good financial stability, we found its customer service is less than satisfactory for the cost of its rates. Despite this, Infinity is worth considering for Calfornians who are high-risk drivers and have trouble getting car insurance from other providers.

Is Infinity Insurance Good?

Overall, it can be a good option for those living in California, but its services and rates outweigh many of the positives Infinity Insurance may seem good to customers with its wide array of auto insurance discounts, but it’s hard to overlook the company’s high rates and the overwhelming number of negative reviews surrounding its customer service. Our expert team researched pricing, policies, and customer feedback for our Infinity Insurance review to determine how its auto coverage compares to competitors’ offerings.

About Infinity Insurance

Founded: 2002
Parent company: Kemper Corp.
States available: California
AM Best financial strength rating: A-
Insurance types: Auto, home, business, commercial vehicle, renters

Infinity Insurance is based in Birmingham, Alabama, and offers auto insurance in California. It’s owned by Kemper Insurance, the 11th-largest car insurance provider in the U.S., according to the National Association of Insurance Commissioners (NAIC).

Infinity Insurance Customer Reviews

Better Business Bureau (BBB) ratingA-
BBB complaints in last three years: 495
J.D. Power customer satisfaction index: N/A
Trustpilot rating1.3

Online reviews for Infinity Insurance on both the BBB’s website and Trustpilot skew highly negative, with constant complaints of poor customer service. Although it maintains an A- rating with the BBB, customers rate Infinity very low, with an average of 1.0 out of 5.0 stars. Trustpilot reviews reflect this sentiment, rating Infinity at 1.3 out of 5 stars on average. Complaints range from poor insurance services to trouble contacting insurance agents.

Positive Infinity Insurance Reviews

Positive reviews for Infinity car insurance are difficult to come by. However, there is occasional positive feedback such as this:

“I made the claim, I called a couple of times, but within two days the adjuster had given the report. A few hours later, my car was being towed to the shop they suggested, which turned out to be a great shopI had a very positive experience with these people and had never used this insurance before now.”
– Customer via Trustpilot

Infinity Insurance Complaints

There are an overwhelming number of complaints about Infinity Insurance, many of which say the service doesn’t live up to customers’ expectations. Here are a couple examples:

“Worst insurance company ever. I’ve had nothing but problems with them. They also won’t fight for your case when you’re right and even the adjusters agreed with you. Never return phone calls or answer a phone. Talk rudely when you do speak to them.”
– Ashley E. via BBB

“Horrible service, worst experience ever, going on 90 days still no progress. Just retained a lawyer!”
– Lavell A. via BBB

Although there are a very high number of complaints, Infinity responds to many of the negative comments, asking for customers’ contact information to help resolve issues. Unfortunately, the standard reply doesn’t always provide the quality of service customers are looking for.

Infinity Auto Insurance Cost and Discounts

According to our rate estimates, the average cost for a full coverage Infinity auto insurance policy is about $2,273 per year. This is for a 35-year-old driver in California with a good credit score and a clean driving record. The average for the same driver profile with other companies is $2,089 per year, making Infinity’s average rates about 9 percent more expensive than average.

Infinity Auto Insurance Cost: Estimates by Provider

The table below can give you a sense of how Infinity compares to other insurers in California:

Check out our comprehensive guide to car insurance quotes to learn more about finding the best quote for your vehicle and budget.

Infinity Car Insurance Discounts

Infinity’s website provides a wide variety of insurance discounts designed to save drivers money. We’ve listed them below for your convenience:

Infinity Auto Insurance Payment

All Infinity auto insurance payments can be made online, by going to a local California office, or by calling an agent at 1-800-782-1020.  If you want to pay online you will need to set up an account with information like your policy number, your name, and other basic personal information. This same information will be needed also if you talk to an agent on the phone or in person.

Infinity Insurance Auto Insurance Coverage

Infinity provides the standard types of auto insurance policies, similar to most companies, including full coverage. It’s also considered a nonstandard insurer, meaning it provides policy options for high-risk drivers with bad driving records or poor credit.

For your convenience, we’ve listed the types of standard auto insurance below:

Full coverage insurance includes liability coverage plus collision and comprehensive coverage. This protects you, your passengers, and your car in a variety of situations. Our team surveyed 1,000 car insurance customers on their preferences and found that 67 percent of drivers have full-coverage insurance.

Infinity Roadside Assistance

In addition to the policies listed above, Infinity gives policyholders a 24/7 roadside assistance program membership as part of the Infinity DriverClub®. You pay for services like towing as needed, and you can access help even if you’re a passenger in another vehicle.

Infinity Commercial Auto Insurance

Infinity offers many commercial auto insurance options for both small and medium-sized businesses. Most of their policies mainly include liability coverage for those in an accident in business vehicles. Infinity Insurance covers many types of vehicles including full­-size vans, pick-­ups and utility trailers, cargo vans, straight trucks, flatbed trucks, landscaping vehicles, and contracting vehicles. Their commercial auto insurance policies have many benefits as well and include:

  • Foreign licenses accepted at reduced rates
  • Big discounts for paid-in-full policies, prior coverage, and more
  • Flexible payment options
  • Automatic coverage for eligible new hire employees
  • Various trailer insurance options

Eligibility standards may differ by state, but generally speaking small to medium-sized businesses with registered business vehicles can get Infinity commercial auto insurance.

Infinity Insurance Cancellation Policy

Cancellation of an Infinity Insurance policy must be done either by calling 1-800-INFINITY or by submitting a request on their online customer policy change portal. Canceling your policy can take place immediately or you can set a specific date for it to end. Before you cancel your policy, you will need your name, policy number, and the date you want your policy to end. If you paid your premium for the entirety of the policy term, you will receive a refund for the unused portion minus any cancellation fees that apply.

Infinity Insurance Mobile App

Infinity customers who want to use a mobile app must download the Kemper Auto Insurance app, as the Infinity app is no longer being supported. Although the app has 1.5 out of 5.0 stars on the App Store and 2.4 out of 5.0 stars on Google Play, it allows customers to:

  • Access policy information
  • View quotes and insurance ID cards
  • Access claims
  • Make insurance payments
  • Find agents’ contact information
  • Access online chat


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